Owner Goes Incognito at His Diner and Witnesses Staff Reactions
Michael Carter walked into his own diner in downtown Springfield wearing a flannel shirt, worn jeans, and a baseball cap, determined to observe firsthand what had been going wrong at the original location of his seven-diner chain, as profits had declined and employee turnover had risen despite consistently positive online reviews, and as he took…
CONTINUE READING… “Owner Goes Incognito at His Diner and Witnesses Staff Reactions” »